Disputes & Audit Trail
Error handling, override workflows, and end-to-end auditability — every dollar is traceable
2
3.2 days
0.8%
100%
Dispute Board
Click any dispute card to view its detail and timeline
Dispute Detail — Elena Vasquez
Receipt-Linked Return | Mar 1-15 | Filed 2026-03-18
Return credited at current dept rate instead of original business date rate per receipt recall policy.
Filed dispute for PP3 (Mar 1-15). Return credited at current dept rate instead of original business date rate.
Elena Vasquez
Assigned to Diana Okafor (Comp Analyst) based on district and dept routing rules.
System
Pulled receipt #R-91442. Original sale was in Designer Apparel at 5% rate. Return processed 3 weeks later when rep had transferred to Shoes (4.5%).
Diana Okafor
Per receipt recall policy, returns should use the selling dept rate at time of original sale, not current assignment. System applied current rate incorrectly.
Diana Okafor
Transaction-Level Audit Trace
Every sale follows this path — fully traceable from POS to payout
POS Transaction
Sale captured at register
Transaction Staging
Validated, deduplicated
Selling Dept Assignment
Merch hierarchy lookup
Rate Lookup
Dept rate + tier rate
Commission Calc
5 components evaluated
Payout
Payroll feed generated
Override Tracking
Recent manual adjustments — every override requires approval and reason
| Date | Rep | Type | Original | Adjusted | Approved By | Reason |
|---|---|---|---|---|---|---|
| 2026-03-05 | Marcus Chen | Rate Correction | $1,820 | $2,065 | Karen Mitchell | Mid-period transfer split calc |
| 2026-02-28 | Priya Sharma | Tier Adjustment | $5,240 | $5,610 | Karen Mitchell | Platinum threshold crossed mid-period |
| 2026-02-15 | Roberto Diaz | SPIFF Credit | $1,440 | $1,515 | James Rodriguez (DM) | Missing launch SPIFF for 3 qualifying units |
| 2026-02-10 | Tyler Morrison | Dept Reassignment | $2,180 | $2,290 | Karen Mitchell | Incorrect dept code on 4 POS transactions |
X-in-X-out Reconciliation
Total commissionable sales in must equal the sum of all commission outputs — no dollars lost or created
Total Sales In
$14.2M
PP1-PP6 commissionable sales
BALANCED
Variance: $0.00
Total Commission Out
$782K
5 components across 3,200 reps
Every dollar from POS is traceable to a commission output. No black boxes.