Workforce Model
Staffing, scheduling, workforce health, and turnover analysis across 4,075 associates
1,125
$187K
↑+6%
5.2 yrs
18%
↓-2pp
Revenue per Associate by Format ($K)
Flagship
187K
Standard
145K
Rack
150K
Counter
200K
Turnover Rate by Format (%)
Flagship
18%
Standard
24%
Rack
35%
Counter
12%
Tenure Distribution (Sample Associates)
0-2 yrs
3
3-5 yrs
3
6-8 yrs
3
9+ yrs
1
Workforce Health — Flagship
Optimal Staffing Levels — Flagship
Traffic-based staffing model (0=low, 100=peak)
9AM
10AM
11AM
12PM
1PM
2PM
3PM
4PM
5PM
6PM
7PM
8PM
Mon
25
35
50
60
65
70
75
70
60
50
40
25
Tue
25
35
50
60
65
70
75
70
60
50
40
25
Wed
28
38
55
65
70
75
80
75
65
55
42
28
Thu
30
40
58
68
72
78
82
78
68
58
45
30
Fri
35
48
62
75
80
88
92
88
78
65
52
35
Sat
45
58
72
85
92
98
100
98
88
75
60
42
Sun
40
52
68
80
88
95
98
92
82
68
55
38
Flagship
16%
Labor % of Revenue
Headcount1,125
Premium selling floor, concierge-level service justifies investment
Standard
20%
Labor % of Revenue
Headcount2,200
Balanced staffing with department coverage optimization
Rack
28%
Labor % of Revenue
Headcount600
Lean floor model, self-serve with volume-based scheduling
Counter
14%
Labor % of Revenue
Headcount150
Specialist beauty advisors, high per-associate productivity